SmartStay Privacy Policy

QuadSense ("we," "us," or "our") operates the SmartStay Android application. SmartStay was developed as a school project. This Privacy Policy explains what information the app collects, how it is used, and the choices available to users.

Information We Collect

SmartStay may collect and process:

• Account information: your name, email address, phone number, account identifier, authentication provider, and account role.
• Profile information and preferences: your address, dietary needs, room-temperature preferences, and other stay preferences.
• Reservation and stay information: hotel and room details, reservation and stay identifiers, stay dates and status, and digital-key status.
• Messages and requests: messages exchanged with authorized hotel staff, service requests, notes, feedback, ratings, and comments.
• Room settings and activity: room-control choices, privacy settings, environmental sensor readings associated with a room, and digital-key access events.
• Device and diagnostic information: device model, operating system, app version, crash reports, app identifiers, IP address, and related diagnostic information.
• App usage information: screens viewed, features used, and interactions with the app. SmartStay also offers a setting for sharing additional usage data.
• Locally stored information: sign-in state, app settings, room preferences, and cached Firebase data used to support the app and limited offline operation.

SmartStay does not request access to your device's precise location, camera, microphone, contacts, or personal files.

Passwords and authentication credentials are processed by Firebase Authentication. QuadSense does not store your plain-text password in the SmartStay database.

How We Use Information

We use information to:

• create and authenticate user accounts;
• support email/password and Google Sign-In;
• connect users with hotel reservations and rooms;
• provide digital keys, room controls, messages, service requests, notifications, and related hotel features;
• save user preferences and support limited offline operation;
• maintain security and prevent unauthorized access;
• diagnose crashes and technical problems; and
• understand app usage and improve SmartStay.

How Information Is Shared

QuadSense does not sell personal information, and SmartStay does not display third-party advertising. Information may be shared with:

• Authorized hotel staff when needed to manage a stay, respond to messages and requests, operate hotel services, or maintain security.
• Google Firebase, which provides authentication, cloud database, analytics, and crash-reporting services.
• Government authorities or other parties when reasonably necessary to comply with law, prevent fraud, protect users, or enforce our rights.
• A successor organization if SmartStay becomes involved in a merger, acquisition, reorganization, or transfer.

Google's handling of information is described in the Google Privacy Policy. Information about Firebase privacy and security is available from Firebase Privacy and Security.

Data Storage and Security

SmartStay uses Firebase services to store and process information. Information may be processed on servers located outside your province, state, or country.

We use reasonable technical and administrative safeguards designed to protect personal information, including encrypted transmission and access controls. However, no electronic storage or transmission system can be guaranteed to be completely secure.

Data Retention

We retain account information while an account remains active. Stay information, messages, requests, feedback, access records, analytics, and diagnostic information are retained only for as long as reasonably necessary to operate SmartStay, support hotel functions, maintain security, resolve disputes, and comply with applicable obligations.

When information is no longer required, we delete or anonymize it, subject to legitimate retention needs and service-provider backup cycles.

Your Choices

You may:

• review or update supported profile information and preferences within SmartStay;
• change available usage-data preferences in SmartStay's settings;
• disable notifications through SmartStay or Android system settings;
• sign out of your account; and
• request access to, correction of, or deletion of your personal information.

Signing out or uninstalling SmartStay does not automatically delete information associated with your account.

Account and Data Deletion

To request deletion of your SmartStay account and associated personal information, email smartstay@robbyv.dev from the email address connected to your account. Use the subject line “SmartStay account deletion request.”

We may ask you to verify your identity before completing the request. After verification, we will delete or anonymize information associated with your account unless it must be retained for security, fraud prevention, dispute resolution, or legal compliance.

We aim to complete verified deletion requests within 30 days. We will notify you if additional time is required.

Children's Privacy

SmartStay is intended for hotel guests and authorized hotel staff. It is not directed to children under 13, and QuadSense does not knowingly collect personal information from children under 13. If you believe a child has provided personal information through SmartStay, contact us so we can review and delete it as appropriate.

Changes to This Policy

We may update this Privacy Policy if SmartStay or our information-handling practices change. The revised policy will be posted on this page with an updated effective date.

Contact Us

For privacy questions, complaints, or data requests, contact:
QuadSense
Email: smartstay@robbyv.dev